Andrew the part owner of the restaurant and a gentleman who i have done business with in the past; has steped up to the plate and made a formal and professional apology for the April. 27th incident.

I say Good Stuff Andrew, but something like this never should have happened. Chalk that down as a lesson learned, and think about what other positive PR initiatives you may be able to activate ’cause many others wont forget that mistake made by your establishment.

Read the follow up apology below taken from the respective facebook group. http://www.facebook.com/topic.php?uid=2309544631&topic=2386

Don’t forget to leave me your comments Thanx đŸ˜‰

Dear Mr. Vijay Sappani,
Please accept my sincerest apologies for the delay in getting back to you. For the record, I have spoked to Mr. Singh and offered him our deepest apologies on behalf of myself and the 60+ employees working at the Marlowe restaurant. I can assure you that any person, regardless of religious faith, ethnicity or sexual preference
is welcome to our establishment. This unfortunate yet isolated incident is not policy and will not be tolerated in any manner whatsoever. If you wish to contact me directly, I can be reached at 905-771-8645.
Andrew Taranowski

The Marlowe Restaurant

On Thursday May 3, 2007, The Marlowe sent a letter of Apology to the
Toronto Star and contacted Mr. Gaurav Singh and has spoken to him
personally.

The incident which occurred at The Marlowe on April 28th, 2007 is
regrettable. The Marlowe has a dress code which is posted on our website.
It is simple. It states that baseball caps are not allowed. That does not
mean, nor was it ever intended to mean, that religious headwear is not
allowed. The man identified as the owner/manager in this incident is
neither the owner nor an employee of the Marlowe. He is, however, a
consultant for The Marlowe and was at the door that night. His
actions were well outside the scope his authority. The Marlowe in no way
condones the actions taken and wishes to be clear that we welcome people
of all backgrounds without exception.

Marlowe owner Andrew Taranowski has offered to meet with Mr. Singh and his
representatives. The Marlowe does not discriminate and does not tolerate
discrimination. The Marlowe complies fully with the Ontario Human Rights
Code and wishes to extend a sincere apology to anyone who was offended by
actions that night and especially to Mr. Guarav Singh.

We are proud to be part of a multicultural community and wish all of our
guests to feel welcome in our establishment without exception.”

Click here to read the first installment of this story.

Advertisements